Returns

Hereby, the company PISTACHOS DEL VALLE, S.L., with CIF: B13593892 and registered office at CL. DE LA PAZ, 28 CP 13247 of SAN CARLOS DEL VALLE (CIUDAD REAL) with mailing address info@pistachosdelvalle.es, as owner of the website www.pistachosdelvalle.es, Pistachos del Valle, exposes to its users the terms and conditions of service, so that they can freely and voluntarily determine if they wish to formalize the purchase of products marketed on this website, and provide Pistachos del Valle with the personal data required for this purpose.

General Provisions

The following terms and conditions of sale apply to the offer and sale of products through the website www.pistachosdelvalle.es.

In order to be able to buy on this Web Site, the following are established as indispensable requirements:

Clients must be at least 18 years of age or, in the case of minors, be duly authorized by their legal guardian;
To be a consumer, understood as a natural person acting for purposes unrelated to his industry, trade, business or profession;
Have a valid credit or debit card.

The purchase contract is to be formalized in Spanish and will be governed by Spanish law, being applicable Law 3/2014, of March 27, which amends the Revised Text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of November 16 (hereinafter, LGDCU) as well as by Law 34/2002, of July 11, of Information Society Services and Electronic Commerce (hereinafter, LSSI).

Web Site

The Website acts as an intermediary between Users who request a product purchase service by directly requesting the purchase through the Website, in accordance with these Terms and Conditions of Service, which are accessed through the website. www.pistachosdelvalle.es. The Web Site will collect personal data provided voluntarily by users through their forms, data that will be shared with the seller and, where appropriate, with other participants in the purchase and shipping process, to the extent necessary to comply with any sales that are formalized.

Products and prices

www.pistachosdelvalle.es makes available to the user all the information corresponding to the products being sold, in accordance with the provisions of Article 60 and concordant articles of the LGDCU and Articles 27 and 28 of the LSSI. The products described and offered on the website are for the exclusive personal use of the buyer, who may not sell them to third parties. PISTACHOS DEL VALLE, S.L. reserves the right, with or without notice, to cancel or reduce the quantity of products delivered when this involves a breach of these Terms and Conditions.

All prices indicated for products that are available through the website are expressed in Euros (€) and include the corresponding percentage of VAT at the rate in force at the time of conclusion of the contract. Shipping costs will be added to the price of the products and are indicated separately on the order form.

Ordering

To place an order, the customer must follow the instructions on the website.

First, the customer must select the product he/she wishes to purchase, and then enter the quantity of the product. Once the product and quantity have been selected, the customer will click on the [Add to cart] tab to place the desired product in the shopping cart, being able to check at any time the products included in the cart by clicking on the [see my shopping cart] tab.

In addition, the customer must follow the instructions on the screen to execute the process. checkout. The customer can always correct any errors in the data entered, change the contents of the shopping cart by adding or removing one or more products from the cart, or cancel the entire order during the checkout process. checkout before placing the order. By placing an order, the customer acknowledges and declares to have read all the instructions given during the checkout process and fully accepts these Terms and Conditions. The customer places an order for products through the website by choosing his method of payment by clicking on one of the current options.

At the time of placing the order, the customer will receive an email confirming receipt of the order and indicating the order number. If confirmation of an order does not arrive within 24 hours of placing the order, the customer may contact the Seller for assistance by sending an email to info@pistatachosdelvalle.es. The same e-mail address must be used by the customer who wishes to check the status of his order.

Payment options

The customer can pay for the products by credit or debit card. The customer's name must match the name of the holder of the credit card used to make the payment, reserving PISTACHOS DEL VALLE, S.L. the right to cancel any order that does not meet this criterion.

All credit card holders are subject to validation and authorization checks by the card issuer. If the issuer of the customer's payment card refuses, or for any reason does not authorize payment on our behalf, whether prior or subsequent to a payment, the Seller shall not be liable for any delay or non-delivery.

Order shipment

Orders will be shipped by the current shipping company selected by PISTACHOS DEL VALLE, S.L.

Once the product leaves our warehouse, we will send the customer an email confirming that the order has been shipped and we will provide the shipping details available to us at that time for tracking purposes. The sending of these details is subject to the services of the shipping company in force.

Any shipping or receipt date provided by us is an estimate and may vary.

If any product is out of stock, the shipment with all the products in the order will be made when the order can be completed. Whenever this happens, the customer will know before placing the order with a notice that will be found in the product information provided through the website.

Shipping costs shall be borne by the customer and are indicated separately on the order form and on the delivery note. These include the preparation of the shipment, transport, insurance, tracking by the transport company and, finally, delivery. They do not include taxes or duties.

Delivery

Orders will be delivered exclusively on working days (Monday to Friday excluding holidays). Deliveries will always be made to the address chosen by the customer, without prejudice to a voluntary change of address that may involve an increase in the amount of the shipment, the total cost of which will be borne by the customer, who must pay in cash at the time of receipt of the order.

If you are not at your address, the package will be delivered to a third person who can take responsibility for it (janitor, doorman, receptionist, etc.), provided that this third person accepts it, taking responsibility for the goods.

If delivery is impossible, we will work with the customer and the carrier to select a date and time when delivery of the shipment is possible.

In accordance with the provisions of Article 109 of the LGDCU, the products will be delivered within 30 (thirty) days after the order is placed by the customer, except in the case of products out of stock and the customer has been previously notified, as well as in the case of temporary unavailability of the product.

In the event that the delivery is not made effective within the period agreed with the collaborating transport company, the customer must claim directly to the transport company, refraining PISTACHOS DEL VALLE, S.L. from any responsibility in this regard.

Order inquiries

The customer can contact the seller by sending an e-mail to info@pistachosdelvalle.es, You can also contact us to request assistance or to check the status of an order.

Occasionally, our system may cancel orders or parts of an order for various reasons: unavailable items, inability to process payment information, inability to deliver to the address provided, formulation of a duplicate order and/or cancellation at the request of a customer. In this case, the customer will receive an email explaining the reasons for the cancellation. The customer will not be charged for cancelled orders.

If the customer is interested in placing a new order or if he/she has any questions about a cancelled order, he/she can contact us by e-mail at the above address.

Returns and exchanges

Given the nature of the products sold, all sales are final and no returns are accepted. The customer may request a product exchange by sending us at the e-mail address indicated in the previous paragraph, with the details of the relevant order, including the customer's order code and the description of the products to be exchanged. Exchanges of products opened and/or consumed in whole or in part will never be accepted.

Changes will only be admitted in the following cases:

One or more products of the order have been damaged during shipment and the packaging is totally or partially broken.
One or more products in the order have an expiration date prior to the current date.
One or more products in the shipment are wrong.

It will be a prerequisite for the change, that the customer sends a photographic evidence to the e-mail address provided, within a maximum period of 24 hours from receipt of the order (including holidays and weekends).

Order cancellations will only be approved if they are requested before the order is prepared.

Contact

For any information and support in relation to the products and purchase modalities made available to the user on this Web Site, the customer can contact us by e-mail at the following address info@pistachosdelvalle.es.